You may return most items in good condition sold and fulfilled by Roq Innovation within 30 days of delivery for a full refund. Most refunds are fully refunded within 5-10 days after we receive and process your returned items. Return shipping is funded by customer and must be shipped to 2010 West Fulton St. #F263C, Chicago, IL 60612.  Customer Service can be reached at 929-239-7895.